Fabrice Jiew – My raw, unedited, thoughts about Gen AI Customer Experiences.

I am the Founder of Automation Consulting @ www.automationconsulting.com.au

AI-Driven Robotics is here to stay.

AI is moving at an incredible pace, its sometimes hard to fathom its impact on not just technology, but everyday consumer lives as a whole.

2 years ago, myself and my Fiancé made a trip over to Korea. Due to her keen hobby of window shopping, we toured around all the different shopping centres that Korea had to offer.

Now typically she’s there trying on new clothes or whatever is in style in the season, and I’ll float around like a little lost lamb trying to understand more around shopping centres and what makes them so unique over in asia.

I remember visiting Busan, and in one of the centres there, there was a little robot that would roam around, and doubled as one of those shopping centre directories we have here in Australia.

It was a cute looking robot, that greeted people as they walked past, offered some hand sanitiser, and helped you find what you were looking for. And what was amazing was the amount of engagement it had from the local Koreans!

Kids couldn’t get enough of these robots, and adults alike (including oversized children like myself) were so fascinated and wanted to really engage with these machines.

Imagine if we could take what we do for Automation Consulting today, and turn that technology into interactive robots?

Despite this, I recognise there is a fear around Gen AI and jobs. I dispute this fact to say that AI simply cannot do everything, and it is simply not equivalent to a human who has evolved over hundreds of thousands of years. As the human race we should always be striving to enhance ourselves, and automate and leave the menial tasks to the creations we design.

So that’s it. Don’t be surprised if you see me with an Ivy 2 robot in a few months.